Features

One shared inbox for every conversation.

• Email and chat in one list, assigned to people and teams.
• Saved views, tags and saved replies; snooze and read state.
• Realtime over server-sent events: replies appear as they land.
• Keyboard-first with a command palette.

A website messenger your visitors load from a 2 KB script.

• Loader, shadow-DOM launcher and iframe app; 110 KB first load, gzipped.
• Visitor identity, offline queue and an unread badge.
• Runs on your own origin; no tracking pixels, no third-party calls.
• Apache-2.0.

Publish articles customers search before they write in.

• Markdown files in Git, rendered server-side, public by default.
• Write in a Tiptap editor; the markdown is derived on save, so the two never disagree.

Bring your own model key.

• Three tiers, classifier, agent and escalation, behind one interface.
• Streams answers over SSE.
• The agent policy never sees a vendor SDK, so a breaking change is a two-file fix.

Reply by email without leaving the inbox.

• SMTP submission; DKIM signed by fikadesk, not your relay.
• Reply tokens, bounce handling and per-workspace suppression.
• No open tracking, no click rewriting, no pixels.
• Webhooks: signed delivery with retries and a dead letter.

Rules that react to events.

• A rule is a trigger event, conditions and actions.
• Depth is exactly one: an action's own events never cascade.
• Each action runs in its own transaction; every run is logged.
• Scheduled jobs: the snooze timer and the daily domain re-check.

Bring an existing mailbox and archive.

• Resumable archive upload for gzipped tar and zip.
• IMAP polling for an existing mailbox.
• Contacts by API.