Introduction

fikadesk is a support inbox your team owns. Email and chat land in one shared list, assigned to people and teams. A website messenger, a help center and an AI agent sit on top of the same data.

Run it on your own hardware under AGPL-3.0, or start on a managed cell. The same image serves both, so the configuration and the API in these docs describe the self-hosted deployment directly.

Start here

• Self-host in under 10 minutes if you have a box and Docker. This is the fastest way to a working inbox.
• Configuration reference when you want to read every FIKADESK_* variable and what leaving it unset means.
• API authentication when you are ready to build against the REST API.

What is in scope

Everything in these docs runs today, with two exceptions called out where they appear: attachments need a storage origin that is still being built, and the MCP server is specified but not yet shipped. Features in private alpha can move, so pin to a release tag if you depend on one.